Refund Status

View the latest updates on your refund request

Track your refund request

Stay informed at every stage of your refund journey, from when your request is received through processing, until the refund is successfully completed. You will see real time status updates, so you always know what’s happening next.

Flight Changes and Cancellations 

How to request a refund?

You can request a refund at any time up to two hours before departure, as long as you have not already checked in.

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Online

Visit etihad.com/manage, enter your flight details and select Cancel / Refund to start.

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Live Chat

Start a chat with us to request a refund or get help with your booking.

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Travel agent bookings

Please contact your travel agency directly, as they manage your ticket and refund process.

Refund eligibility

Your eligibility for a refund depends on your ticket type and whether your trip has started.

  • Partially used tickets: Refund applies to the unused portion of your trip.
  • Non-refundable fares: Only government taxes may be refunded.
  • Within 24 hours: Full refund if cancelled within 24hours of booking as long as your departure is at least seven days before departure.
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Frequently asked questions

If you haven’t received your refund after 45 days, we recommend first checking with your bank or credit card provider.

You can also visit the Refund status page to view your refund details and reference (ARN) number. Sharing this ARN number with your bank can help them locate the transaction more quickly.

If the issue is still unresolved, please contact us via our virtual WhatsApp assistant or our Live Chat bot for further support.

We’ll simply credit the refunded amount back to your Etihad Credit account.
Log in to your account to:

  • View current balance
  • Track voucher expiry
  • Add or redeem vouchers

Refunds are usually issued using the same form of payment used for purchase. Depending on your booking, you may receive your refund in one of the following ways:

  • Etihad voucher (instant option)
    You can choose to receive your refund as an Etihad voucher, which is processed instantly. The refunded amount will be credited to your Etihad Credit account and can be used to book flights with us at a later date.
  • Credit or debit card
    Refunded to the same card used for payment.
  • Bank transfer
    Processed to your nominated bank account.

See all FAQs