Flight status

Track a flight or check its status up to two days in advance

Etihad Airways is currently operating a limited commercial flight schedule between Abu Dhabi and a number of key destinations.

 

We are accommodating guests with previous bookings on these flights as soon as possible. Tickets are also available for sale on etihad.com. 

 

Affected guests will receive direct communication from Etihad confirming the status of their flight and outlining available options. Guests are encouraged to ensure their contact details are up to date and monitor their email for further updates.

 

Passengers and members of the public should not travel to the airport unless they have been contacted directly by Etihad or hold a confirmed booking on one of these new flights.

 

The decision to operate a limited flight schedule has been taken in coordination with relevant authorities following extensive safety and security assessments. Etihad continues to monitor the situation closely and will only operate flights once all safety criteria are met.

 

The most up-to-date information and the current flight schedule is available at etihad.com/flightstatus.

  

All other scheduled commercial services to and from Abu Dhabi remain suspended. Additional destinations will be added and communicated as conditions permit.  

 

Guests are advised to: 

  • Check their flight status at etihad.com before travelling to the airport
  • Ensure their contact details are up to date in their booking at etihad.com/manage
  • Guests who booked through a travel agent should contact their agent directly for refund and rebooking options.
  • Guests holding Etihad tickets issued on or before 28 February 2026, with original travel dates from 28 February to 15 April 2026, may rebook free of charge onto Etihad-operated flights up to 15 May 2026 at etihad.com/manage. Rebooking to flights after 15 May 2026 may incur an applicable charge.
  • Guests holding Etihad tickets issued on or before 28 February 2026, with original travel dates from 28 February to 15 April 2026, may also request a refund through etihad.com/manage.

 

We are currently experiencing a high volume of calls and appreciate your patience as it may take longer than usual for calls to be answered. Guests seeking a refund are encouraged to use etihad.com/manage to process their refund. 

 

Safety remains our absolute priority, and services will operate only once all safety criteria are met.

 

We would like to thank our guests for their patience, and we apologise for any disruption caused by circumstances beyond our control.

 

More information for impacted guests, including FAQs and travel guidance, is available at etihad.com/flightstatus

Etihad Airways flight EY238 from Abu Dhabi Zayed International Airport (AUH) to Bengaluru Kempegowda International Airport (BLR) on 18 March has diverted to Chennai International Airport (MAA) due to adverse weather conditions in Bengaluru. 

 

Subsequently, the return flight EY239 from Bengaluru Kempegowda International Airport (BLR) to Abu Dhabi Zayed International Airport (AUH) scheduled on 18 March will be delayed. 

  

We apologise for the inconvenience caused by this event, and our teams are doing their best to assist you with your travel arrangements.  

 

If you have a question, we’re here to help. Visit Contact us - Etihad Airways for our local phone numbers, live chat and social media accounts. 

  

The safety and comfort of our guests and crew is our number one priority. We apologise for any inconvenience to your travel plans.  

Etihad Airways flight EY004 from New York John F. Kennedy International Airport (JFK) to Abu Dhabi Zayed International Airport (AUH) on 18 March has been delayed due to operational reasons. 

 

We apologise for the delay and our teams are doing their best to help you on your journey.

  

If you are booked on this flight, please check your contact details are up to date by visiting etihad.com/contactme. This will ensure we can update you via SMS or email with the latest flight information.

 

If you need to make changes to your booking or have a question, we’re here to help. Visit Contact us - Etihad Airways for our local phone numbers, live chat and social media accounts. 

  

The safety and comfort of our guests and crew is our number one priority. We apologise for the inconvenience to your travel plans.

Are Etihad flights operating normally?
 

Etihad Airways has resumed a limited commercial flight schedule from 6-31 March 2026, operating between Abu Dhabi and a number of key destinations. This is a phased resumption, and the schedule is being expanded carefully and responsibly as conditions allow. We are monitoring the situation continuously and will update our schedule as the position develops.
 

Which routes are affected?
 

A number of routes are currently operating on a limited basis. The most up-to-date information on which routes are operating, and any adjusted timings, is always available at etihad.com. Customers with existing bookings on affected routes will be contacted directly if their flight is impacted.
 

Why are some flights taking longer than usual?
 

Some services are currently operating on adjusted routings as a precautionary measure. While this may result in slightly longer flight times, these routings have been assessed and approved by the relevant aviation authorities and our own safety teams. We appreciate the patience of our guests and will return to standard routings as soon as it is safe to do so.
 

How frequently is the situation being reviewed?
 

Etihad is monitoring the situation minute-by-minute. Decisions about our schedule - including any expansions, reductions, or route changes - are taken in real time in close coordination with international aviation authorities and our own safety and security teams.
 

What happens should the situation evolve?
 

The safety of our guests and crew is our absolute priority. Should conditions change, we will act swiftly. Any customers affected by cancellations or significant schedule changes will be contacted directly, and full information will be available on etihad.com. We will not operate flights where safety cannot be assured.

I have a booking - will my flight go ahead?
 

We are doing everything we can to operate our schedule as planned. However, given the fluid nature of the situation, some services may be subject to change. We recommend checking etihad.com for the latest status of your flight and ensuring your contact details are up to date so we can reach you directly if needed.
 

How are you prioritising who gets on flights?
 

Our immediate priority is getting people home. We are prioritising existing customers who are awaiting return travel wherever possible. Our teams are working hard to ensure that those who need to get back to their families and loved ones can do so as quickly and smoothly as possible.
 

What if my travel has been disrupted and I need help?
 

Our teams are available around the clock to provide support, explore rebooking options, and ensure customers are not left without help. We encourage guests to visit etihad.com/manage to make immediate changes to your booking.  If needed, guests can contact Etihad Guest Services directly through the contact details available on etihad.com. If you have booked through a travel agent, please contact your travel agent directly.

Please note we are currently experiencing a high volume of calls and appreciate your patience as it may take longer than usual for calls to be answered. Guests seeking a refund are encouraged to visit etihad.com/manage where the refund will be processed automatically.
 

What welfare support is Etihad providing to affected passengers?
 

We are committed to the welfare of all our guests. Where flights have been significantly disrupted, our teams are working to provide appropriate support including rebooking assistance and relevant welfare provisions. If you have been affected, please visit etihad.com/manage for rebooking options, or contact us so we can assist you.
 

Where can I find the latest travel information for my destination?
 

Guests should refer to the travel advice issued by their national government before making any travel decisions. Etihad's current flight status is available at etihad.com/flightstatus.

How has Etihad determined it is safe to fly?
 

The decision to resume our flight schedule has been taken following extensive safety and security assessments, carried out in close consultation with international aviation authorities. All Etihad flights operate exclusively through airspace that has been assessed and approved by the relevant authorities. We do not take decisions about flight operations lightly, and safety remains our overriding consideration in every decision we make.
 

Which authorities have you consulted?
 

Etihad has worked closely with international aviation authorities and the relevant regulatory bodies. We continue to engage with these organisations in real time as the situation develops. We will not operate any service that has not been assessed and approved as safe to fly.
 

What is Etihad's contingency if conditions change mid-flight?
 

Our flight crews are fully briefed on contingency procedures and trained to respond to changing conditions. Established protocols are in place should any situation require an operational response, and our operations centre monitors every flight in real time. The safety of everyone on board is always the first consideration.

Can I change my booking without a fee?
 

Yes. Guests holding Etihad tickets issued on or before 28 February 2026, with original travel dates up to 15 April 2026, may rebook free of charge onto Etihad-operated flights up to 15 May 2026. Customers with bookings on impacted routes should visit etihad.com/manage to make changes to their booking. Guests who booked through a travel agent should contact their agent directly.
 

Can I get a refund?
 

Guests may request a refund at etihad.com/manage or through their original booking travel agent. Given the current high volume of calls, customers should use the online options as these are the most efficient channels.
 

Is connecting travel beyond Abu Dhabi available?
 

Connecting travel is available on limited routes. Routes can be checked at etihad.com.
 

How long will flexibility policies remain in place?
 

We will keep our flexibility policies under review as the situation evolves. We are committed to treating our guests fairly and will not penalise customers for decisions that are outside their control. Updates to our policies will be communicated via etihad.com.
 

Etihad has introduced a ‘no change fee’ booking initiative, providing travellers with greater flexibility and confidence when planning their future trips. Under the new initiative, guests who book from 6 March 2026 are entitled to one free date change across all Etihad Airways fare brands for travel until 31 March 2027. The policy allows travellers to make changes to their travel dates without paying a change fee, helping provide reassurance when planning travel in a dynamic operating environment.
 

Who do I contact to rebook?
 

Guests who booked through a travel agent should contact their agent directly.
 

Customers can rebook via etihad.com, through the Etihad app, or by contacting our Guest Services team directly. We are currently experiencing a high volume of calls and appreciate your patience – manage my booking is the fastest route to assistance during this period.

What should agents be telling customers right now?
 

Agents should reassure customers that Etihad is resuming its schedule in a careful and phased way, with the primary focus on getting people home safely. Customers with existing bookings should check etihad.com for the latest information and ensure their contact details are current. Agents should avoid speculating on future schedule developments and direct customers to etihad.com for authoritative updates.
 

Where can agents find the latest updates?
 

The most up-to-date information for both customers and trade partners is always available on etihad.com and etihadhub.com. We will communicate significant developments to our trade partners as quickly as possible and ask that agents check both sites regularly during this period.
 

What is the booking policy for new reservations on affected routes?
 

We are accepting new bookings on routes where we are operating services. Given the dynamic nature of the situation, we would encourage agents to ensure customers are aware that schedules may be subject to change. Our trade support teams can provide further guidance.

Etihad has introduced a ‘no change fee’ booking initiative, providing travellers with greater flexibility and confidence when planning their future trips. Under the new initiative, guests who book from 6 March 2026 will benefit from the no change fee offering across all Etihad Airways fare brands for travel until 31 March 2027. The policy allows travellers to make changes to their travel dates without paying a change fee, helping provide reassurance when planning travel in a dynamic operating environment.
 

Will there be commercial support for affected markets?
 

We recognise that this situation has a commercial impact on our trade partners as well as our customers. We will communicate details of any specific support measures directly to affected partners. In the meantime, please contact your Etihad trade account manager if you have specific concerns.

Is Etihad making a spokesperson available?
 

Etihad is prepared to respond to media enquiries. Please direct all media requests to our communications team. We will do our best to respond promptly given the demands on our teams during this period.
 

What is Etihad's official position on the situation?
 

Etihad's position is clear: the safety of our guests and crew is our absolute priority. We have resumed a limited commercial schedule from 6 March with the primary purpose of getting people home. Every decision we take is guided by the advice of international aviation authorities and our own safety teams, and we are monitoring the situation continuously.
 

Has Etihad been in contact with relevant governments?
 

Etihad maintains close and regular dialogue with the relevant authorities, including aviation regulators and government bodies. These relationships are central to how we are managing our operational response, and we are grateful for the constructive engagement we have received.

What is Etihad doing that other airlines are not?
 

We do not comment on the decisions of other airlines. What we can say is that Etihad's approach has been guided at every stage by safety, by the welfare of our guests, and by our responsibility to get people home. We are proud of the way our teams have responded and will continue to keep our guests and the wider public informed as the situation develops.

Frequently asked questions

Here’s a description of each flight status:

  • Departed: The flight has left its point of origin.

  • Delayed: We’re expecting this flight to depart later than planned. The original departure time will be crossed out, and the new departure and arrival times will be in red.

  • Scheduled: We’re expecting this flight to depart as planned.

  • On time: Shown on the day of travel, this indicates the flight is operating at the planned time.  

  • Arrived: This flight has landed on time.

  • Arrived late: This flight landed later than scheduled. The planned arrival time will be crossed out, and the actual arrival time will be in red.

  • Awaiting response: Information for this flight is yet to be updated. Please check again later.

If both of your flights are operated by Etihad, we’ll manage this for you, so there’s nothing you need to do. We’ll rebook your connecting flight and you’ll be able to view the amended details at etihad.com/manage.    

 

If your connecting flight is operated by another airline, please contact them for assistance. 

 

For all Etihad flights, please ensure your contact details are up to date at etihad.com/manage so that we can alert you of any changes to your trip.

It is rare that Etihad flights are cancelled, and we apologise for the inconvenience. 

 You’ll receive an email letting you know what options are available to you next. If you have a connecting flight, options for rebooking your entire itinerary will be provided.     

 If your flight is cancelled more than three days in advance, you’ll find alternative flight options at etihad.com/manage. For cancellations from two days before departure, our team will actively assist you in rebooking your flight.

 Always ensure your contact details are up to date at etihad.com/manage so that we can contact you about changes to your flight.

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