Travel Guard for Etihad Airways provides full protection and peace of mind when you’re travelling, with 24/7 support and assistance around the world.
For peace of mind and protection, we always recommend you purchase travel insurance before your trip. You'll have the option to add travel insurance when you book your flight at etihad.com.
Travel Guard is provided by subsidiaries and affiliates of AIG.
Whether you’re travelling for business or leisure, Travel Guard is available for residents of Australia, Bahrain, France, Germany, Greece, Ireland, Italy, Kuwait, Switzerland, Thailand (English, Thai), the UAE and the UK.
Simply select your country of residence to download your policy. We recommend that you download and print the policy wording, and keep it safe in case you need it.
If you contract COVID-19 before your trip, you could be covered if you have to cancel your trip. You will have to show a confirmed diagnosis, including proof of illness from your doctor that states you are medically unable to travel at the time of departure.
If you become ill with COVID-19 while on a covered trip, you could be covered for Medical Expense, Trip Curtailment and Hospital Cash benefits as long as there is a confirmed diagnosis, including proof of illness from a doctor.
All cover is subject to the terms and conditions of your insurance policy.
If you are quarantined as a result of COVID-19, you could be covered under the Trip Cancellation or Curtailment benefit, subject to the terms and conditions of your insurance policy.
If an official government agency advises against all non-essential travel to your intended destination after you have booked your trip and travel insurance, you could be covered under the Trip Cancellation benefit of your policy. However, we suggest that you contact your travel provider to request a refund.
No, you are not covered if you cancel your trip because you are concerned about Coronavirus, though you may be eligible for an insurance premium refund.
No, you must purchase Travel Guard when you book your flight on etihad.com
Travel Guard is available for Etihad Airways passengers who are residents of Australia, Bahrain, France, Germany, Greece, Irelans, Italy, Kuwait, Switzerland, Thailand, the UAE and the UK. Passengers must be over three months old and be a legal resident of the country they are flying from. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.
Travel Guard covers you for the duration of your trip up to a maximum of 90 days. If you are travelling from Australia or Thailand, you may be covered for up to 180 days.
You’ll be covered from 12:01 am the day after you purchase your Travel Guard policy. All other benefits will be effective from the date that of your trip. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.
Travel Guard insurance is limited to Etihad Airways and their Codeshare partner flights within the Etihad Airways network.
You can view or print your insurance certificate here.
Find the full terms and conditions of your policy here.
No, currently Travel Guard does not cover sports and similar activities.
Yes, although some conditions are excluded, as detailed in our policy terms. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.
Yes, Travel Guard covers theft (and damage due to attempted theft) as long as it occurs during your travel. This is subject to your policy terms and conditions.
For peace of mind and protection, we always recommend you purchase travel insurance before your trip.
Depending on where you are flying to or from, travel insurance may be mandatory. Always check before you fly.
We offer 24-hour emergency assistance.
It is important that you call the numbers provided by Travel Guard as detailed in your policy before taking any action. For any patient treatment, please retain all original receipts, original medical certification and claim them on your return to your country of residence. For more details, please refer to Claims Procedure.
Subject to policy terms and conditions, you will be reimbursed for out-patient medical expenses all covered sickness or accident-related claims as per your policy.
Yes, your Travel Guard policy covers emergency illness and medical expenses, subject to your policy terms and conditions.
You are eligible for a refund of your premium under the following conditions:
1800 009 925
+33 1 49 02 42 22
+49(0)221 8277 9639
+30 210 81 27 600
1800 344 455
+39 02 91 483 100
+41 43 333 37 74
+66 2 649-1999
0333 300 0150
You are only entitled to a refund if you cancel a policy purchased from one of the countries listed above. You may also be entitled to a refund in unforeseen emergencies such as illness or death. Pre-existing medical conditions and injuries are not covered. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.
You cannot change your Travel Guard policy. In the event that your flight is rescheduled, the new period of insurance will begin on the rescheduled date. If you are travelling from Thailand, please refer to the Thailand eligibility conditions.
Contact the Claims Offices to report a claim. A representative will review your claim and explain what type of information they need. You will need to fax or mail the claim form with any additional documentation.
We aim to process claims within 21 days of receiving the required documentation.
Please contact your local agent to dispute a claim.
No, Travel Guard does not cover a claim if the airline cancels the flight.
Need to make a claim or have questions about your policy? Speak to an agent now.
To submit claim, get in touch with an agent in the country where you purchased your travel insurance.
AIG Australia Limited
P.O. Box 9933
Melbourne VIC 3001
Online claims lodgement: www.aig.com.au/lodgeaclaim
Claims email address: firstname.lastname@example.org
Takaful International Co,
P.O. Box: 3230, Manama - Bahrain
Phone: +971 4 509 6111
26, Esperidon Str. 2001 Strovolos, Cyprus
Phone: +357 22 699999
Fax: +357 22 699700
AIG Europe Limited France Branch
Tour CB21, 16 place de l’Iris 92040, Paris
La Defense Cedex - France
Phone: +33 149 02 42 22
9 AM – 5 PM
AIG Europe S.A
Direktion für Deutschland
Schadenabteilung Consumer Lines
Neue Mainzer Straße 46-50
60311 Frankfurt am Main, Deutschland
Phone: +49(0) 7131-186 263
AIG Greece S.A. Representation of Insurance Companies
119 Kifissias Av., 151 24 Maroussi, Athens, Greece
Phone: +30 210 81 27 600
AIG Europe S.A – General Representative for Italy
Rappresentanza Generale per l’Italia
Via della Chiusa, 2
20123 Milano, Italy
Phone: +39 02 91 483 100
AIG MEA Limited (Kuwait Branch)
5th floor, Al-Kharafi Tower, Osama Bin Monkiz Street
Area 7, Al-Qubla, Kuwait City, Kuwait office
Phone: +961 1 990127
8 AM – 5PM
Sunday to Thursday
AIG Europe S.A. Luxembourg, Opfikon Branch Establishment located in Switzerland
Sägereistrasse 29 CH-8152 Glattbrugg, Switzerland
Phone: +41 43 333 37 66
Fax: +41 43 333 37 99
New Hampshire Insurance Company
12thA and 21st – 23rd Floor, Siam Tower, 989 Rama I Road, Patumwan, Bangkok Thailand 10330
Phone: +66 2 649 1999
8.30AM – 5PM
Monday to Friday
United Arab Emirates
American Home Assurance Company (Dubai Br.)
The H Hotel - Complex, Trade Center First, 27th Floor, PO Box: 40569, Dubai, UAE
Telephone number: +971 4 5096111
Phone: +353 1 208 1400
American International Group UK Limited
Unit 21, Cecil Pashley Way, Shoreham Airport, Shoreham by Sea, West Sussex BN43 5FF
Phone: 0330 123 3126
For 24-hour emergency medical assistance, refer to your country of residence.
+44 (0) 1273 207 618
+33 149 02 46 70
+30 2 1034 97075
+39 039 6554 6635
United Arab Emirates
+44 1273 400 610
Arabic speaking passengers
Service available from
Sunday to Thursday
8 AM to 5 PM, local UAE time
+971 4 5096111
+60 3 2772 5594
+66 2 649 1346
+44 (0) 1273 723 146
+44 (0) 1273 747 602
Etihad Airways assumes no responsibility for the issuance of any claims made through your Travel Guard policy.
Please refer to the actual policy wording provided at the time of your purchase, which contains reductions, limitations, exclusions and termination provisions.
Not all coverage will be available in every country. Certain names, words, titles, phrases, logos, icons, graphics or designs on this website may constitute trade names, registered or unregistered trade-marks (“Trade-Marks”) of AIG and used under license by AIG.
All information in this website is protected under copyright legislation.
By entering into this contract of Insurance, the Named Insured consents to the Company processing data relating to the Named Insured for providing insurance products and services, legal, administrative and management purposes and in particular to the processing of any sensitive personal data relating to the Named Insured.
The Named Insured consents to the Company making such information available to third parties including but not limited to any Group Company, those who provide products or services to the Insurer or any Group Company, and regulatory authorities, within and outside the Named Insured's country of domicile.