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We guarantee you the best price!

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The Etihad Airways Best Price Promise is our way of guaranteeing that you won’t find a lower price on any third-party website for the same Etihad booking you have paid for on

And if you do, we’ll refund you the difference. Terms and conditions apply.

Claims can be submitted only for Etihad-operated flights (not applicable for flights operated by other airlines) from the following countries: Australia, Bahrain, Belgium, Brazil, Canada, China, Cyprus, France, Germany, Greece, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Korea, Kuwait, Malaysia, Nepal, Netherlands, Oman, Pakistan, Philippines, Russia, Saudi Arabia, Singapore, South Africa, Switzerland, Thailand, UAE, UK, USA and Vietnam.

Web comparison

The third-party website from where a fare is being compared must allow you to pay for the booking in the same currency. All these elements should be exactly the same between both websites:

  • Origin and destination cities
  • Type of journey (one way or return)
  • Flight number
  • Date of travel
  • Class of travel
  • Number of passengers
  • Fare Rules

Price comparison for Japan

A claim can be made if the Etihad price on a third-party website (inclusive of all taxes, fees and surcharges) is lower than what you paid on by the following amounts:

  • Lower by at least 2,000 JPY for an Economy Class ticket
  • Lower by at least 10,000 JPY for a First or Business Class ticket

Terms and conditions

When the Best Price Promise is applicable

  • Our Best Price Promise is offered in respect of flights operated by Etihad Airways (this promise doesn’t apply to codeshare flights) with travel originating from UAE, Saudi Arabia, South Africa, UK, Pakistan, Kuwait, Oman, Cyprus, Bahrain, Greece, Russia, Switzerland, Korea, India, Canada, Italy, Kazakhstan, USA, China, Netherlands, Belgium, Germany, France, Ireland, Malaysia, Singapore, Thailand, Philippines booked and paid for on These shall be called “Etihad Price” from here on.
  • Our Best Price Promise includes both one way and return flights.

Which prices you can compare against

  • You can compare your Etihad Price with the prices on any third-party website (should be that of a licensed travel agent and not a search engine) offering exactly the same itinerary on Etihad Airways – origin and departure cities, flight numbers, dates of travel, class of travel, number of passengers and fare rules.  These shall be called “the Third Party Price” from here on.
  • This Third Party Price must be available to book and purchase online in the same currency as the Etihad Price and include all taxes, fees, surcharges and charges applied to the Etihad Price.

When the Best Price Promise is not applicable

  • When the flight booking includes codeshare flights. These are flights either marketed by another carrier on Etihad Airways or sold by Etihad Airways on another carrier.
  • When the Third Party Price is being offered outside the public domain or is a special eligibility fare, such as (and not limited to) staff prices, closed user offers, third-party promotion prices, corporate discount prices, senior, affiliate, opaque agencies, consolidator, visit family and relatives prices, wholesale and group prices.
  • When the Etihad Price or Third Party Price has been discounted by using loyalty programme miles or points, coupons or any other offers or discounts.
  • When the Etihad Price or Third Party Price makes up part of a travel package in which the flights are included.
  • When you have made a request for a refund or cancellation for any part of your itinerary or have subsequently made any amendments to the ticket you have purchased on
  • When the Third Party Price is the result of a pricing or inventory caching error made by the third party website.
  • When the country where travel originates from for the Etihad Price ticket is not offering our Best Price Promise.

Claiming a Best Price Promise refund

  • Claims can only be made by completing the online claim form and submitting your supporting documentation.
  • Supporting documentation consists of the website address where the Third Party Price was found, a screen shot or print out of the final confirmation page prior to payment showing the Third Party Price inclusive of all taxes, fees and surcharges and the complete itinerary of the booking. Etihad will then independently determine the legitimacy of the claim before granting any refund.
  • All fully completed claim forms must be submitted on the same day of purchase no later than midnight of the country of departure. Incomplete or late claims will not be accepted.

Verifying your Best Price Promise claim

  • We must be able to verify that the Third Party Price you have found is lower by at least the amount specified per country where travel originated and whether a lower price did not exist on at the time you made the purchase.
  • We will verify that the Third Party Price meets all the criteria set out in these terms and conditions and you will be notified whether your claim qualifies for a refund or not via email within 5 working days of your claim form submission.
  • Etihad’s decision on the eligibility and the refund amount of your claim will be final and binding. We will not engage in any correspondence thereafter.

Refunding you

  • Upon notification of your qualification for a refund, we will aim to refund you the monetary difference between the Third Party Price and the Etihad Price within 30 calendar days.
  • Your refund will be credited to the credit card that you used for the Etihad Price booking.
  • If you cancel (partial or whole) a flight booking on which we have already made a Best Price Promise refund, we will refund you the original amount you paid for the ticket, minus the Best Price Promise refund and the original applicable cancellation fees.
  • This refund will be governed by any terms and conditions applicable in the country where travel originates for your Etihad Price ticket.

Etihad Airways Rights

  • Etihad Airways is the final authority on the interpretation of these terms and conditions.
  • We reserve the right to cancel this promotion or amend these terms and conditions at any time without notice.

Claim form

Best Price Promise logo

Make a claim by accomplishing this online form and submit on the same day of purchase no later than midnight of the country of departure.

Please provide the third-party web address where you found the lower price and a screen shot or print-out of the final confirmation page of a booking prior to payment showing the total price inclusive of all taxes, fees and surcharges.

Passenger details

Please provide information of the primary traveler


Please provide all flight booking information

Price comparison information

Please provide detailed information about the website on which you have seen a lower fare

Time fare quoted (hh-mm)
Total cheaper fare quoted * (e.g. AED 100)
Fare difference amount * (e.g. AED 100)

(e.g. website screen shots)

Terms and conditions

 Privacy Policy *