Travel

insurance

Travel Guard for Etihad Airways provides full protection and peace of mind when you’re travelling, with 24-hour claim support.

Whether you’re travelling for business or leisure, Travel Guard is available for residents of Australia, Bahrain, France, Germany, Greece, Ireland, Italy, Kuwait, Switzerland, Thailand, the UAE and the UK.

Travel with peace of mind

Travel Guard insurance is available if you are a resident of any of the countries below.

Please download the policy based on your country of residence. We recommend that you download and print the policy wording for your reference and record.

Your policy

Claims and assistance

Need to make a claim or have questions about your policy? Speak to an agent now.

 

To submit claim, get in touch with an agent in the country where you purchased your travel insurance.

Country

Address

Contacts

Operating Hours 
(Local hours)

Australia
AIG Australia Limited 

 

AIG Australia
P.O. Box 9933
Melbourne VIC 3001

 

Online claims lodgement: www.aig.com.au/lodgeaclaim

Claims email address: auclaims@aig.com

 

Bahrain
Takaful International Co,

P.O. Box: 3230, Manama - Bahrain

Phone: +971 4 509 6111

E-mail: servicecenter-me@aig.com

 

Cyprus
AIG Europe S.A

26, Esperidon Str. 2001 Strovolos, Cyprus

Phone: +357 22 699999
Fax: +357 22 699700

E-mail: cy.customer.relations@aig.com
 

France
AIG Europe Limited France Branch

Tour CB21, 16 place de l’Iris 92040, Paris
La Defense Cedex - France

Phone: +33 149 02 42 22

E-mail: Declarations.A&H@aig.com

9 AM – 5 PM

Germany
AIG Europe S.A

Direktion für Deutschland 
Schadenabteilung Consumer Lines 
Neue Mainzer Straße 46-50 
60311 Frankfurt am Main, Deutschland

Phone: +49(0) 7131-186 263

E-mail: AIGschadenservice.de@aig.com

9 AM – 5 PM

Greece
AIG Greece S.A. Representation of Insurance Companies

 

119 Kifissias Av., 151 24 Maroussi, Athens, Greece 

Phone: +30 210 81 27 600

E-mail: customerservice-GR@aig.com

 

Italy
AIG Europe S.A – General Representative for Italy

Rappresentanza Generale per l’Italia
Via della Chiusa, 2 
20123 Milano, Italy

Phone: +39 02 91 483 100

E-mail: sinistri.ita@aig.com

9 AM – 5 PM

Kuwait
AIG MEA Limited (Kuwait Branch)

5th floor, Al-Kharafi Tower, Osama Bin Monkiz Street
Area 7, Al-Qubla, Kuwait City, Kuwait office

Phone: +961 1 990127

E-mail:servicecenter-me@aig.com

8 AM – 5PM
Sunday to Thursday

Switzerland
AIG Europe S.A. Luxembourg, Opfikon Branch Establishment located in Switzerland

 

Opfikon Branch
Sägereistrasse 29  CH-8152 Glattbrugg, Switzerland

Phone: +41 43 333 37 66
Fax: +41 43 333 37 99

E-Mail: claimsCH@aig.com

9 AM – 5 PM

Thailand
New Hampshire Insurance Company 

 

12thA and 21st  – 23rd Floor, Siam Tower, 989 Rama I Road, Patumwan, Bangkok Thailand 10330

Phone: +66 2 649 1999

E-mail: callcenter.th@aig.com

8.30AM – 5PM

Monday  to Friday

United Arab Emirates
American Home Assurance Company (Dubai Br.)

The H Hotel - Complex, Trade Center First, 27th Floor, PO Box: 40569, Dubai, UAE

Telephone number: +971 4 5096111

Email: servicecenter-me@aig.com

8 AM – 5PM
Sunday to Thursday

Ireland

AIG Europe S.A. (Ireland Branch)
30 North Wall Quay, International Financial Services Centre, Dublin 1, Ireland Phone: +353 1 208 1400E-mail: travel.ie@aig.com
 

United Kingdom
American International Group UK Limited 

Unit 21, Cecil Pashley Way, Shoreham Airport, Shoreham by Sea, West Sussex BN43 5FF

Phone: 0330 123 3126

E-mail: uk.claims@aig.com

 

Terms and conditions

Data disclosure

By entering into this contract of Insurance, the Named Insured consents to the Company processing data relating to the Named Insured for providing insurance products and services, legal, administrative and management purposes and in particular to the processing of any sensitive personal data relating to the Named Insured.

The Named Insured consents to the Company making such information available to third parties including but not limited to any Group Company, those who provide products or services to the Insurer or any Group Company, and regulatory authorities, within and outside the Named Insured's country of domicile.