If you’re flying in First or Business Class, you can enjoy our complimentary Etihad Chauffeur service between Abu Dhabi airport and your home or hotel in the UAE.
You’re welcome to use our Etihad Chauffeur service if you are travelling on an Etihad Airways operated flight in The Residence, First or Business* Class. You must have booked directly with Etihad Airways or a travel agent.
*Some exceptions apply. Check the fare table to see if the fare you’ve booked is eligible.
You must book your complimentary chauffeur at least 12 hours before your flight to or from Abu Dhabi.
Make sure you provide all requested details, including your contact number, address, city code and pick-up time on departure and arrival. We'll send you a confirmation email when your request has been received.
12 hours before your flight, you’ll receive a call or SMS on the number provided to let you know your pick-up time. Pick-up times are non-negotiable. Our driver will wait for a maximum of 25 minutes.
Collect your bags and head toward baggage belt 10. You’ll meet your driver at the Etihad Chauffeur reception next to this baggage belt.
You can use our chauffeur service between flights if you’re stopping over in Abu Dhabi. Your ticket must include all applicable taxes.
Find out more
You can reschedule or cancel your request through our website or contact us, at least 12 hours before your flight. If you fail to cancel your booking, a chauffeur cannot be re-booked in conjunction with the same ticket. If you booked with a travel agent, please contact them directly.
No, you must be travelling on an Etihad Airways operated flight which has been booked directly with us or a travel agent.
No, your flight must be booked directly with Etihad Airways or a travel agent.
No, instant upgrades are not eligible. Etihad Chauffeur must also be booked 12 hours in advance.
No, for safety reasons unaccompanied minors (UM) or children between 2 and 12 years old are not eligible to use this service alone.
Yes, we have partnered with Sixt to offer transfer services in various destinations around the world. This a chargeable service which you may book online.
No, it is not possible to arrange an additional car for extra bags. If you have a lot of extra bags, we recommend using our home check-in or city check-in in Abu Dhabi service before leaving for the airport.
The following policies are applicable to First and selected Business tickets for the Etihad Chauffeur service: