Help centre

As we make improvements to our call centre systems, some of our phone numbers are changing. Check carefully below before calling us.

Whatever you need, we’re here to help. You’ll find the answers to most of your questions on this page, or you can chat with us 24/7.

If you booked through a travel agent or partner airline, please contact them to make any changes to your booking. You can still use Manage your booking to add seats, extra baggage, special meals or other requests.

Most searched topics

Visa requirements

For the latest visa, passport and travel advice, please visit the IATA Travel Centre. Need a visa to visit the UAE? Find out and apply now

Help with baggage

Packing for your trip? Find out about your baggage allowance, extra baggage savings and prohibited items in our baggage guide.

More support for your trip

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Manage your booking

Change your booking, choose seats and add requests.

Manage your booking

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Flying soon?

Speak to us via our live chat for help or support straight away. 

Chat now

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Upgrades and extras

A choice of extras to make your trip extra special.

Upgrade

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Flight status

Check the status of your Etihad Airways flight.

Check flight

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Families

Information and advice about flying with children.

Learn more

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Special assistance

Request a wheelchair or other assistance.

Request now

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Flying with pets

Service animals, falcons, cats, and dogs.

Book

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Economy seats

Prefer a window or aisle seat? Reserve it now. 

Reserve

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Lost and found

Left something behind on your flight or at the airport?

Get help

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Delayed and damaged baggage

Make a claim and track your bags.

Learn more

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Cancellations and refunds

Read our guide to find out if you’re eligible for a refund or get advice on a recent claim.

Read now

Assistance after your flight

Missing miles?

Log in to claim miles from the past six months if you're a member or from the past three months if you're a new guest.

Feedback and assistance

Please fill out a support form if you need help, such as flight disruptions or baggage issues. You can also submit a form to provide feedback.

Third party claims

Raise a claim for your client by providing the required information and attaching relevant documents.

Etihad Guest help

If you’re an Etihad Guest member and have questions about your account, resetting your password or earning miles, check out our frequently asked questions. Otherwise, log in to manage your preferences and view your balance.

Common questions

Get in touch

Direct message

Send us a direct message on Facebook Messenger, Instagram or X.

Online chat

Use our chat bot or let us connect you to an agent for specific queries.

Travel agents

Etihad Hub is our one-stop-shop for travel agents and trade partners.

Media enquiries

Member of the media and want to get in touch with our media team?

Call us

Still need help? Give us a call.