Please let us know that your baggage has not arrived before you leave the airport. We'll give you a Property Irregularity Report (PIR), which you’ll need to track your bags or to make a claim in the future.
If you've already left the airport, please contact the Baggage Services team at the airport you landed at within 48 hours.
If your flight was operated by Etihad Airways, please contact our Baggage Services team.
If you have flown with another airline, you’ll need to get in touch with them directly.
If your baggage or its contents has been damaged, please let us know as soon as possible. Visit the arrivals desk before you leave the airport. We’ll give you a Property Irregularity Report (PIR), which you’ll need to make a claim. If you have already left the airport, you can submit a claim within seven days of collecting or receiving your bags here.
You’ll need to submit a photo of the damaged item, with the baggage tag attached.
We’ll do everything we can to help you get it back.
Let’s get started
There are some instances that we are unable to accept liability for lost or damaged baggage:
In the case of delayed baggage, you are entitled to submit a claim for essential items that you need to purchase whilst we track your bags. There is no guarantee that you will be able to reclaim everything you ask for.
For flights to or from the US, we will evaluate all damage claims relating to checked baggage on a case-by-case basis. This is in accordance with USDOT interpretation of US regulations and applicable aviation conventions.
All reimbursements are at our discretion.