The following terms shall bear the following meanings in these Booking Conditions:
"Activity" means a transfer, tour, activity or admission to an attraction or special event;
"Airline" means Etihad Airways PJSC the national airline of U.A.E.
"Affiliates" means any entity that is wholly or partial owned and under common control by a Party, here Etihad Airways PJSC.
"Booking" means the reservation of one or more Holiday Packages by the Travel Agent
"Cancellation" means a change to the departure date, a change in name (exceptions may be permitted for small corrections), a reduction to the number in the party, rebooking airfare, and/or the termination of the entire trip. All other changes to a reservation constitute an Amendment;
"Child" means a person under the age of 12 years on the relevant return date of travel;
"Etihad Holidays" "Etihad" "we" or "us" means, for UAE customers: Etihad Holidays, a division of Etihad Airways PJSC a company registered in Abu Dhabi whose principal place of business is at P.O. Box 35566, Abu Dhabi, United Arab Emirates, and for UK/EU customers: Etihad Holidays, a division of Etihad Tourism LLC, a company registered in Abu Dhabi whose principal place of business is at New Airport Road, Khalifa City, PO Box 35566, Abu Dhabi, United Arab Emirates;
"Force Majeure" means any unusual circumstance beyond our control including but without limitation war or threat of war, terrorist activity, adverse weather conditions, industrial dispute, closure of airport or technical difficulties;
"Holiday" means the package holiday booked by you or on your behalf with us;
"Lead Name" means the first named customer on any Holiday booking;
"Significant" Change has the meaning set out in section 7 of these Booking Conditions;
"Standalone" means a booking for hotels, rental cars and/ or Activity's without a flight;
"Travel Agent" means any agent through whom your Holiday with us is booked;
"UAE" means the United Arab Emirates, "KSA" means the Kingdom of Saudi Arabia, "UK" means the United Kingdom and "EU" means the European Union; and
"You" means any customer who is or may be considering the booking of any Holiday and includes all customers named on your Holiday booking who are booking together.
Thank you for choosing Etihad Holidays. To ensure that you understand the conditions of your particular Holiday, please read the following terms and conditions. In the event that there is anything, which you do not understand, contact Etihad Holidays (or your Travel Agent if you have booked via an agent) for clarification.
For your own interest we strongly recommend that you arrange cover with a comprehensive holiday insurance policy to travel on any of our Holidays. Please contact your Etihad Holidays Agent for details.
If, whilst you are on Holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party's negligence.
We are a Member of ABTA, membership number Y6333. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
For any other Etihad Holidays package the following charges will apply:
This section applies to all single element bookings (i.e. accommodation only bookings) where your contract is with us. Please read this section in conjunction with Section A of these Booking Conditions.
Etihad Technical Ireland Limited, trading as Etihad Holidays
Airline Offices, Mezzanine Level,
Terminal 1, Dublin Airport,
Co Dublin, Ireland.
Customer Support – 00 353 1 7617475
Valid effective 19 December 2019 until further notice