Our responsibility

We’re committed to supporting communities across the globe to improve the wellbeing of everyone, everywhere.

To request support, please email CSRetihad@etihad.ae

Our pillars

Our commitment to a brighter future extends beyond aviation. We strive to make a meaningful impact through three key pillars,  each aligned with the UN’s Sustainable Development Goals and UAE vision 2030: Empowerment, humanitarian action and community support. 

Empowering People and Communities for a Sustainable Future

This pillar focuses on empowering people and communities for a sustainable future. To achieve this, we focus on:

  • Promoting employee engagement through community-building programmes.
  • Providing training programmes for women and People of Determination around the world, focusing on self-sufficiency and entrepreneurship.
  • Expanding access to education for underserved and displaced communities through digital learning platforms, school infrastructure, and resource improvements.

Global education project in Kenya

We renovated three educational facilities in Kenya as part of our commitment to global education. Our volunteers refurbished classrooms, constructed a playground as well as provided new uniforms and stationery for 1,700 pupils. We also donated blankets and wheelchairs to a boarding school for People of Determination.

Global education project in Kenya

Bring a smile to children in Sri Lanka

We surprised 136 children from orphanages and children’s homes in Sri Lanka with an exceptional “Movie Night.” On board an Etihad Airways plane, they watched films, enjoyed a delicious meal, and participated in fun activities. As the event ended, each child was given a backpack and gifts.

Bring a smile to children in Sri Lanka
More stories

Etihad Airways is committed to giving back to the communities it serves, with various projects aimed at promoting education, skills development and women empowerment in underprivileged areas. With over 24,000 children benefitting from these initiatives, we’re proud to continue making a positive impact in the lives of those in need.

As part of the Bridge of Hope campaign, members of our CSR team travelled to Zanzibar to mark International Literacy Day. Our volunteers helped open a library that will benefit up to 500 children, as well as gifted Etihad business class blankets, toys, non-perishable food, books and stationery.

As part of our Year of Zayed campaign, we donated humanitarian supplies to help over 2,450 Syrian refugee children at three refugee camps across Greece. Raised through fundraisers and volunteer events in Abu Dhabi, the donations were flown to Greece on a specially branded Year of Zayed Etihad Cargo Boeing 777 through our corporate social responsibility (CSR) programme.  

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Humanitarian Action and Crisis Response

Humanitarian action and crisis response focuses on care and support to people and communities most in need. This includes:

  • Delivering emergency disaster relief and long-term rehabilitation in line with the UAE’s global humanitarian vision.
  • Provide sustainable aid and protection to refugees and displaced individuals through community-centred and partnership-driven initiatives.
Our stories

In response to the devastating earthquake that hit Turkey and Syria in 2023, Etihad Airways sprang into action to help those in need. Employees donated over AED 122,000 and volunteered to sort and pack 20,000 donations, while our Etihad Guest Miles donation programme encouraged guests and employees to donate miles as part of our ongoing relief efforts.

We had a tremendous response to our call for volunteers - over 3,000 employees expressed their interest in helping with COVID-19 response efforts. We delivered 1,000 meals daily to Humanitarian City, donated 6,400 blankets and provided essential supplies to hospitals. Donated Etihad Guest Miles were also used to provide ventilators, masks, gloves and soap to refugees worldwide with UNHCR and Emirates Red Crescent.

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We organised aid to support residents injured or displaced from their homes in Beirut and gathered donations, including medical equipment, clothes, amenity bags, masks, shoes and blankets. Additionally, Etihad and the Emirates Red Crescent supplied tents to provide shelter for those who had lost their homes and five medical tents to act as an on-field clinic for anyone requiring emergency medical assistance.

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We launched a mission of humanitarian assistance in support of Rohingya refugee families. The campaign included distributing garments, dry food packages and blankets to more than 3,000 Rohingya families in Bahukhali Bazar in Bangladesh.

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Support for communities across the globe

The objective of this pillar is to create lasting community impact through volunteering and partnership programmes, including:

  • Inspiring employees to make a difference through volunteering and community involvement.
  • Supporting long-term projects in education, health, and humanitarian aid.
  • Partnering with like-minded organisations to drive meaningful impact locally and globally. 

International Women's Day event in Jordan

To celebrate international Women's Day, our volunteers collaborated with the Emirates Red Crescent to support Syrian refugees in Jordan. The team volunteered their time to run beautician workshops as part of a programme to empower women, play football with young refugees for fabulous prizes and hand out gifts.

International Women's Day event in Jordan

Etihad Bakery initiative for disadvantaged women in the Philippines

We held a baking workshop hosted by our Inflight Chef for underprivileged women in the Philippines, helping them to develop professional baking skills and secure an additional source of income. The women also received baking equipment and accessories to assist them in starting a small business.

Etihad Bakery initiative for disadvantaged women in the Philippines

Etihad and the Zayed Higher Organisation for People of Determination successfully completed the Greenhouse Project, a three-year community engagement initiative in Al Ain for People of Determination. We funded the construction of greenhouse facilities for people of decide to grow, package and sell vegetables to provide them with a regular income for the future. 

Etihad partnered with the Zayed Higher Organisation for People of Determination to establish a chocolate factory for People of Determination. Women from ZHO were trained by Etihad’s professional chefs from Etihad Catering to operate the factory and hand-make chocolate.  We also helped establish the facility by providing the machinery and funding the ingredients for the first year of chocolate production in addition to promoting the chocolate created by the women.

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A word from our Chief

At Etihad, we are passionate about making a meaningful difference in the world. That is why we are committed to using our resources and networks to support communities, regionally and globally. We aim to create a positive change today and a brighter future tomorrow for generations to come.


Dr Nadia Bastaki
Chief People and Corporate Affairs Officer
Etihad Airways

A word from our Chief