Contact us when you’re ready
If your plans have been affected, we’ll keep your ticket open for you to book whenever you’re ready. You don’t have to contact us straight away to change your flight.
Depending on the fare you’ve booked, you may incur a fee to cancel or change your flight. Read our Modification guide to understand more. All refunds will be subject to the conditions of your ticket.
Arrive at the airport with confidence knowing that you’ve met all essential COVID-19 requirements before your flight.
Get Verified to Fly
Check in for your flight from the comfort of your own home; check in your bags, pick your seat and collect your boarding pass and bag tags. Then when it’s time to fly, you can skip the queues and make your way to the airport baggage-free.
From AED 220 for up to four bags.
Skip the queues with Priority Access
Fast track through the airport with Priority Access. Skip the queues with dedicated check-in counters and priority boarding, and save time when you land too – your bags will be first on the baggage belt so you can simply grab and go.
Priority Access costs US $40 worldwide.
If your travel plans have changed, you can rebook your flight at a later date for free in the same fare class.
If you booked directly with Etihad, you can cancel your trip and save it for later with Etihad Credit. We’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles.
Or you can simply rebook your trip at a time that suits you in the future – you can even pick a new destination anywhere on our network.
If you booked with a travel agent, please get in touch with them to change your flight.
Cancel your flight and use the value towards your next break. We’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles. We’ll add your credit to a Travel Bank account to pay for flights or extras at any time within two years.
Get Etihad Credit
Rebook your trip and travel to any destination on our network. It’s free to change your trip, and there’s no fare difference if you rebook in the same fare class and travel within the same zone. You must book before 30 September 2021.
If your flight has been cancelled, you can simply keep your ticket open until you’re ready to travel again. You don’t need to call us or do anything until you’re ready to rebook. We’ll keep your ticket open until 30 September 2021, and if you haven’t used your open ticket within 12 months of your first cancelled flight, you will be entitled to a refund. To request a refund, please call us.
You are entitled to a refund if:
If your trip has been affected by Covid-19, we've made it quick and simple to change your travel plans.
It’s free to change your trip, and there’s no fare difference if you rebook in the same fare class and travel within the same zone. You must rebook before 30 September 2021.
You don’t need to call us straight away, we’ll simply keep your ticket open until you’re ready.
Fare difference will apply in all other scenarios.
Change your flight to a later date, or cancel and use the value towards your next trip.
Change my flight
Please get in touch in with the travel agent or third party who booked your trip. They should be able to change or cancel your booking straight away. You’re still eligible to claim Etihad Credit and up to $400 bonus credit too.
Yes. Etihad Credit gives you total flexibility to rebook your trip when and where you’d like. You can choose any destination within the Etihad network or even our extensive Etihad codeshare network.
Yes, you can still cancel the remainder of your journey, then make a new booking when you are ready. To use Etihad Credit, you must travel by 30 September 2021.
Etihad Credit vouchers are non-transferrable and non-refundable, though you can use your credit to book a trip for someone else.
Yes! As long as your flight was booked before 31 December 2020 to travel by 31 March 2021, you can still earn bonus miles. We’ll use the details you provide to enrol you, so you won’t need to do anything else.
If you’ve already submitted your request for Etihad Credit, you can still sign up and claim your bonus miles.
You can pay to print personal documents, like your PCR test result, at selected airports. Please note that printing facilities are not available at every airport.
If you’ve opted for Etihad Credit, we’ll add the value of your credit to a Travel Bank account, which you can use to pay for flights, upgrades and extras. When you’re ready to book, select Travel Bank as your form of payment when you check out. Simple.
Book with Travel Bank
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