Travel

insurance

Purchase travel insurance with Etihad Airways for full protection and peace of mind when you fly, with around-the-clock support and assistance.

Whether you’re travelling for business or leisure, we always recommend purchasing travel insurance before your trip. You'll have the option to add travel insurance when you book your flight at etihad.com, or you can call us to add insurance to an existing booking. 

Travel insurance is provided by AXA and its business partners in some countries.

What am I covered for?

AXA offers two levels of cover to keep you protected when you’re away from home; FlySafe and FlySafe Plus. 

You’ll find all information in your policy document, which will be emailed to you along with your insurance certificate.

FlySafe Plus

With FlySafe Plus, you’ll have the same cover as our FlySafe package, plus:

  • Emergency Medical Expenses
  • Emergency Dental Care
  • Emergency Medical Transportation
  • + Medical Teleconsultation
  • + Repatriation of other Insureds
  • + Early return Home
  • Personal Liability
  • Legal assistance
  • Cancelation/curtailment
  • Delayed departure/luggage
  • Missed departure
  • Personal belongings
  • Loss of passport
  • + Personal accident

FlySafe

With FlySafe, you’ll be covered for:

  • Emergency Medical Expenses
  • Emergency Medical Transportation
  • Personal liability
  • Legal protection
  • Cancelation/Curtailment
  • Delayed departure/ luggage
  • Missed Departure
  • Personal belongings

Remember to download your FlySafe or FlySafe Plus digital insurance card before you travel. It has all the details you need to know about your policy, and you can store it on your phone so you always have it to hand. The link to the digital card can be found in your confirmation email.

Find out how to download your digital insurance card for Android and IOS:

Android users

IOS users

Who is eligible for travel insurance?

Both FlySafe and FlySafe Plus cover is available for residents of Bahrain and the UAE aged 79 years old or younger. More countries will soon be added to the coverage list.

Trusted emergency medical assistance

Our trusted global partner, AXA, (with more than 50 years of experience , 300 doctors and nurses and a global network of 40,000 medical providers , will support you through any medical emergency whilst you are away from home . Will be there at every step of your case, from organizing transport to getting you home safely.

Access to a doctor wherever you are

With FlySafe Plus, you can access Doctor please! service that offers remote medical consultation,​ medical advice & treatment options

Download the Doctor Please! Application from the Apple store or the Google play store, register with the access code provided in your Fly Safe Plus insurance certificate and book an appointment :

  • With English or Spanish speaking doctors on  24/7/365 with direct access via call back, via the Application (with video capabilities)
  • With French speaking doctors on 24/7/365 via call back by phone or via the application (with video capabilities from 8am to 8pm CET on weekdays)
  • With German speaking doctors via call back via the application from 8am to 9pm (CET) on weekdays or from 8am to 8pm (CET) on weekend (with video capabilities from 8am to 8pm CET on weekdays).
  • With Italian speaking doctors via call back via the application from 8am to 8pm (CET) on weekdays.

You can upload useful documents before your consultation, including scans, test results and medical reports. If medically justified following your consultation, prescription is delivered in the app or the nearest pharmacy.

Step 1

Download the app and register your details 

Step 2

Enter your access code – you’ll find this in your policy certificate

Step 3

Request a video or phone call with a doctor – they’re available 24/7

Step 4

After your appointment, you’ll be able to access your medical notes and prescriptions 

More about your policy

Claims

To submit a claim, please visit etihad.com.claims.axa.travel within 30 days of the end of your trip.

You can also contact us over phone on the numbers below. 

Country Insurer Contacts Working hours Policy Link
UAE AXA Gulf +971 4 507 4011 24/7 English
Arabic
Bahrain AXA Gulf +971 4 507 4011 24/7 English
Arabic

Please make sure to have your policy details, including your policy number, and Etihad Airways booking confirmation handy.

A representative will review your claim and explain what type of information they need. You will need to fax or mail the claim form with any additional documentation. 

Claims will be processed within 21 days of receiving the required documentation.

Terms and conditions

Data disclosure

In order to provide you with your insurance policy, AXA (and its business partners in some countries) are controllers of your personal data such as name, address, destination and other relevant information. You can read AXA Partners' privacy policy here.