Travel

insurance

Etihad Airways assumes no responsibility for the issuance of any claims made through your Travel Guard policy. 

Please refer to the actual policy wording provided at the time of your purchase, which contains reductions, limitations, exclusions and termination provisions. 

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• The passenger must be greater than 3 months of age to be covered under Travel Guard. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.
• The passenger has to be a valid and legal resident of the country where he/she is flying from.
• Purchase of Travel Guard is possible only while booking your flights on www.etihad.com
• Under Travel Guard, air travel coverage is only limited to Etihad Airways flights within Etihad Airways network. For policies purchased in Thailand, please refer to the specific conditions product description in your Policy Wordings.
• For one way travel, Travel Guard is valid up to 72 hours from the time of departure. (Not applicable for customers travelling out of Thailand. Please refer to policy wordings.)
• Travel Guard covers you for the duration of your trip if the trip duration is less than 90 days. If the trip duration is more than 90 days, it covers a maximum of 90 days from the date of travel based on the travel dates provided. For customers travelling from Australia and Thailand, the maximum trip duration is 180 days.
• Travel Guard policy is not changeable. However, in the event of a rescheduling of a flight under the same booking reference, the new period of insurance will begin on the new rescheduled date.
• The coverage for trip cancellation typically begins at 12:01 am the day after the coverage is purchased. All other benefits become effective the date and time the insured starts their trip. For policies purchased in Thailand, please refer to the product description in your Policy Wordings.
• Generally, the Travel Guard travel insurance policy cannot be cancelled and the premium is non-refundable. However, you may consult the details in your Policy Wording document to find out if canceling the policy is allowed.
• The trip cancellation benefit is only applicable for specific reasons as detailed in your Policy Wording (Terms and Conditions). Covered reasons include, but are not limited to, unforeseen emergencies such as illness, or death involving you, and/or an immediate family member. Pre-existing medical conditions and injuries known to any person who your trip depends on are not covered.
• Travel Guard has exclusions on pre-existing medical conditions as detailed in your Policy Wording. “Pre-existing medical conditions” refers to illness, disease or other medical conditions that you knew about before you purchased Travel Guard.
• Travel Guard does not cover a claim for flights cancelled by Etihad Airways.

Click on your country of residence to read the full terms and conditions of your Travel Guard travel insurance policy*: