How
can we
help?
If your trip has been impacted by COVID-19, we’re here to help. Our teams are working around the clock to share information and advice, or help you to rearrange your travel plans if you need to.
You can change your flight for free at etihad.com/manage. Find all the latest travel information at etihad.com/destinationguide or read about how we’re keeping you protected in our wellness guide.
You must present a negative COVID-19 PCR test result before every Etihad Airways flight. For most destinations, your test must be carried out 48 or 72 hours ahead of your flight departure time. This will depend on where you’re flying to or from and your transit time.
You can read more at etihad.com/destinationguide. Always remember to check the requirements at both your departure and arrival city by selecting the ‘Flying to’ and ‘Flying from’ tabs.
You can take your COVID-19 PCR test at any accredited medical facility.
If you are travelling to China, you must take your test at one of these G42 clinics listed below. Tests from other medical facilities will not be accepted:
*Home testing is available with these clinics
No, you will not be required to quarantine if you’re travelling straight to Dubai. You are permitted to travel to Dubai or any northern emirate by Etihad Chauffeur, Etihad Coach or Airport Taxi only.
Yes! You can pay to reserve your seat from the moment you book you ticket, or you can select your seat when you check-in online.
We’ll always do our best to make sure that you are seated with your family. The best way to guarantee the seats you’d like is to book them in advance.
Read more about our seat choices
You’ll always find the most up to date travel information – including testing and quarantine requirements – at etihad.com/destinationguide.
Use the ‘Flying to’ and ‘Flying from’ tabs to check the regulations at both your city of departure and arrival.
Yes! We’re proud to be the first airline in the world to vaccinate all pilots and cabin crew on board against COVID-19. It’s just one of the ways we’re keeping you protected with Etihad Wellness.
Etihad Wellness
Follow the progress of your bags at every stage of your trip.
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We’ll help to take care of even the tiniest flyers.
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See what we’ll be serving on your flight or request a special meal.
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Make changes to your booking, upgrade or choose your seat.
Manage my booking
Questions? We're here to help 24 hours a day, 7 days a week.
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Request assistance to make your journey even smoother.
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Pick the payment option that best suits you and your plans.
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Read our FAQs for all of the help and how-to’s you need to get your journey off to an even better start. If you can’t find what you’re looking for, we’re available 24/7. Get in touch
What is my baggage allowance? Your baggage allowance depends on your destination and the fare that you have booked. Use our baggage calculator to understand exactly how much baggage you can take for your trip. Baggage allowance
What is the maximum size my checked baggage can be? Our maximum dimensions are 72 cm (width) x 90 cm (height) x 45 cm (depth).
If your items are larger than our standard baggage dimensions but weigh no more than your maximum baggage allowance, you’ll just be charged an oversized baggage fee each way of your flight. Individual items weighing more than 32kg or with any single dimension longer than 300cm will not be accepted.Pay US $40 each way for flights within the Middle East, between the Middle East and the Indian Subcontinent and between Beijing and Nagoya. Bikes, scuba diving equipment, skis, poles, ski boots, surfboards and golf bags are all exempt from oversized baggage fees. These items can be included as part of your baggage allowance as long as they weigh no more than 32kg and do not exceed the maximum dimensions of 300cm.
More about baggage
What items are restricted on Etihad flights? There are strict regulations around carrying certain items on board or in your checked baggage. Find out exactly what you can or cannot bring with you in our list of restricted and prohibited items.
For items that need prior approval, or if you have any questions, please get in touch with our Global Contact Centre. All items are subject to security screening.
How do I add excess baggage to my booking? You can book excess baggage quickly and easily online up to 4 hours before your flight. Visit Manage my booking and get up to 30% off our standard rates. Alternatively, you can pay for excess baggage when you check in at the airport. All excess baggage payments are non-refundable. If you’re flying to or from the US or Canada, you can only book one extra bag of up to 23kg online. If you need to take even more baggage, you can pay to take up to 32kg by phoning our Contact Centre 48 hours before your flight to receive a 10% discount. Alternatively, pay for your excess baggage at the airport. More about excess baggage My baggage didn't arrive. What should I do? Please let us know that your baggage has not arrived before you leave the airport. We’ll give you a Property Irregularity Report (PIR), which you’ll need to track your bags, to organise a delivery or to make a claim in the future. Track your bags
When and where can I check in for my flight?
You can check in online or on our app 30 hours before your flight. Online check-in is available until one hour before you fly.
If you’d prefer to check in at the airport, please make sure to arrive with plenty of time. Check-in at Abu Dhabi International airport opens four hours before your flight.
Check-in will close:
How do I book a flight / multi-city flight? Book flights, hotels and more at etihad.com, on our app or by calling our Global Contact Centre. Choose where you’d like to fly from, your destination and when you’d like to fly. Pick a cabin and tell us how many guests will be flying. To book a multi-city flight, simply select ‘Multi-city’ before you search. You can add additional destinations by selecting ‘Add another flight’. Let’s fly
How do I book a flight using my Etihad Guest Miles? You can use your Etihad Guest Miles to book flights, holidays, hotels and upgrades, as well as spend them in the Reward Shop. When you book your flight using your miles, you can book a GuestSeat, reserved exclusively for Etihad Guest members for a fixed amount of miles, or an OpenSeat, the price of which changes to reflect the normal selling rate. Book your flight with miles now If you don’t have enough miles to pay for your flight, you can either purchase additional Etihad Guest Miles or you can pay for up to 25% of the flight using cash. You can also use your Etihad Guest Miles to book a flight with one of our partner airlines. To find out more or to make a reservation, please contact the Etihad Guest Service Centre at least 24 hours before your flight. Not an Etihad Guest member? Sign up now to receive exclusive rewards and benefits every time you fly.
How do I book a stopover in Abu Dhabi? Stop over in Abu Dhabi on the way to your next destination to receive free hotel nights, exclusive deals and endless adventures in the city we call home. Simply book a multi-city flight via Abu Dhabi, tell us which of our premium hotels you’d like to stay at for free and we’ll do the rest for you. Explore our stopover packages
Can I cancel or make changes to my booking? The fare you’ve booked will determine the changes you are able to make to your flight. You’ll find everything you need to know in our guide. You may be charged a fee to modify your booking, so always review the terms and condition carefully before you make any changes.
Understand how to change or cancel your flight
How do I book an extra legroom seat? Economy Space offers generous legroom and more space to relax. You can book your seat in Economy Space when you book your ticket, or through Manage my booking until one hour before your flight. You’ll only find Economy Space on Etihad-operated flights, and not on flights operated by our partner airlines. If you wish to purchase a seat located next to an emergency exit in Economy Space, you must meet our safety requirements. Please make sure that you meet all of these requirements before paying for your seat. Choose your seat
Do I have to pay to reserve my seat in Economy? You can pay to guarantee an Economy Standard seat any time from the moment you book your ticket. As soon as online check-in opens 30 hours before your flight, you can reserve your seat for free. If you’d like a bit more room to stretch out, you can pay to reserve an extra legroom seat in Economy Space or bid to reserve up to three neighbouring seats with Economy Neighbour-Free. Reserve your seat
Is there Wi-Fi on board? You can stay connected in the sky with Wi-Fi and mobile connectivity services on board. You’ll receive up to 90MB of free Wi-Fi in First, or in Business and Economy you can purchase a Wi-Fi voucher for cash from our cabin crew. See our Wi-Fi packages
How do I upgrade to Business or First? There are plenty of ways to upgrade your journey, and you can pay or bid using cash or Etihad Guest Miles. Place a bid Upgrade with Etihad Guest Miles Speak to us to upgrade Find out more about how to upgrade
How do I buy travel insurance? Travel Guard for Etihad Airways provides full protection and peace of mind when you’re travelling, with 24-hour claim support. Buy travel insurance now
What is Etihad Meet & Greet? With Etihad Meet & Greet, a dedicated host who will help you navigate through the airport quickly and smoothly, assisting with everything from baggage to boarding. Book now
I need to arrange an airport transfer. What options do I have with Etihad? We have a number of airport transfer services to get you to and from the airport and start your trip with one less thing to worry about. Book an Etihad Chauffeur Book Etihad Coach Reserve a driver to collect you
How much does it cost to use an airport lounge? You're welcome to relax in any of our lounges around the world for free if you’re an Etihad Guest Gold member, or flying with us in First or Business. Flying with us in Economy? You can also pay to access our lounges. Pay to use an airport lounge
Should I book an infant ticket or a child’s ticket? Babies aged from 7 days to 23 months should travel on an infant ticket. Children aged 2 to 11 years are permitted to travel on a child’s ticket. Children aged 12 or older must travel on an adult’s ticket. More about travelling with children
Does my child need their own seat? Infants (7 days to 23 months) do not require their own seat. Children (2 years+) must fly in their own seat. More about travelling with children
Do you provide a bassinet on board? Bassinets are available on a first come, first served basis for infants weighing up to 11kg. You may request a baby bassinet when you book your flight or through Manage my booking. Request a bassinet
How do I book the Unaccompanied Minor Service? Children aged between 5 and 17 years old can use our Unaccompanied Minor service, though there are different travel requirements depending on their age. If your child is between 5 to 11 years old, they can travel with our Unaccompanied Minor service free of charge, as long as they are booked on a normal adult fare and you request this service in advance. Children aged 12 to 17 years, or ‘Young Passengers’, are able to travel on their own on an adult ticket, but as a parent, you may prefer to pay to use our Unaccompanied Minor service. This service costs US $100 each way on direct flights or US $150 each way for journeys which involve connecting flights.
More about children travelling alone
How do I request a special meal? You can easily request a special meal when you are booking your flight, or up to 24 hours before your flight through Manage My Booking. All of the meals we serve on board are prepared in strict compliance with Halal regulations. Request a meal
How can I request a wheelchair? If you need a wheelchair, please let us know at least 48 hours before your flight. We have three different types of wheelchairs, depending on the level of assistance you need. You can request a wheelchair through Manage My Booking, or by calling our team.
I have a medical condition. Can I fly? If you have a medical condition and you aren’t sure if you are able to fly, or what support we can give you during your trip, please visit our Medical Assistance page. If you still can’t find the answers you are looking for, please get in touch. Our priority is that you fly comfortably and safely.
Need to contact us? We understand that sometimes you just want to hear a friendly voice. If you need to, or want to speak to an Etihad representative about any aspect of your existing booking, or to book your next adventure, please find the contact details of your local representative here.
What travel documents do I need to fly? You will require a valid passport to travel. You may require a visa to visit certain destinations, even if you are in transit. Always check well in advance at the embassy of the county you’ll be travelling to. Travelling to the UAE? Visit our visa page for information on UAE visas.
Do I need a visa to travel to the UAE? You may need a visa to travel within the UAE. Visa requirements vary depending on the country you are from, and how long you plan to stay in the UAE. To check if you need a visa, visit our dedicated visa page
If you still can’t find what you are looking for, please contact us on +971 (0) 56 677 0326 (from 08.00 to 17.30 UAE time every day) or email visaonarrival@etihad.ae
Interested in becoming part of the Etihad Cabin Crew family? Keep your eye on our Careers page for updates on Cabin Crew recruitment.
What is Etihad Guest? Etihad Guest is our loyalty programme that rewards you the moment you join. As a welcome gift, we’ll give you 500 bonus miles on your first flight. You can also get up to 55,000 bonus miles when you take out an Etihad Guest payment card and earn up to 3 miles per US dollar spent. Join Etihad Guest now
How can I spend my Etihad Guest miles? The possibilities are endless. Enjoy redeeming on our flights, hotels, holidays or purchasing one of thousands of items on our Reward Shop. Discover all of the ways you can spend your well-earned Miles here.
How can I earn Etihad Guest miles? Miles will add up quickly, thanks to all the ways you can earn. Fly with Etihad or one of our airline partners, or grow your miles faster with our payment cards, shopping partners, telecom providers, cars and hotel partners plus many more.
Visit the Etihad Guest website
Do I have to pay to join Etihad Guest? No, we do not charge guests to join our loyalty programme.
Where can I learn more about Etihad Guest? The Etihad Guest website is easy to navigate and dedicated to helping you learn more about our loyalty programme.
Where can I fly to with Etihad Airways? We fly to destinations all over the world, and where we don’t currently go, our friends can take you. Explore our Route Map for the full Etihad network and plan your next adventure with us.
How do I check the status of my flight? You can check the status of any Etihad flight quickly and easily with Flight Status. You’ll need the departure date and either the flight number or the departure and arrival airports.
