Help centre
Whatever you need, we’re here to help. You’ll find the answers to most of your questions on this page, or you can chat with us 24/7.
If you booked through a travel agent or partner airline, please contact them to make any changes to your booking. You can still use Manage your booking to add seats, extra baggage, special meals or other requests.
Most searched topics
Visa requirements
For the latest visa, passport and travel advice, please visit the IATA Travel Centre. Need a visa to visit the UAE? Find out and apply now.
Packing for your trip? Find out about your baggage allowance, extra baggage savings and prohibited items in our baggage guide.
More support for your trip
Manage your booking
Change your booking, choose seats and add requests.
Upgrades and extras
A choice of extras to make your trip extra special.
Upgrade
Flight status
Check the status of your Etihad Airways flight.
Check flight
Families
Information and advice about flying with children.
Learn more
Special assistance
Request a wheelchair or other assistance.
Request now
Flying with pets
Service animals, falcons, cats, and dogs.
Book
Economy seats
Prefer a window or aisle seat? Reserve it now.
Reserve
Lost and found
Left something behind on your flight or at the airport?
Get help
Delayed and damaged baggage
Make a claim and track your bags.
Assistance after your flight
Missing miles?
Log in to claim miles from the past six months if you're a member or from the past three months if you're a new guest.
Feedback and assistance
Please fill out a support form if you need help, such as flight disruptions or baggage issues. You can also submit a form to provide feedback.
Third party claims
Raise a claim for your client by providing the required information and attaching relevant documents.
Etihad Guest help
If you need to update your details, change your password, or manage your preferences, check out our Etihad Guest FAQs.
Common questions
The quickest and easiest way to view or change your flight is at etihad.com/manage.
To understand more about changing your flight and any associated fees, please read our modification guide.
If your payment was successful and you haven’t received your booking confirmation within one hour, please visit etihad.com/manage. From there, you’ll have an option to resend your booking details.
If you still need help, call us.
Online check-in may be restricted if further documents need to be checked at the airport or a special assistance request has been placed. So, please don’t worry, we’ll be happy to help you at the airport. Just make your way to any of our check-in desks when you arrive.
We're sorry for the inconvenience caused. Our technical teams are working on fixing the issue. In the meantime, we'll be happy to assist you at the airport. Just head to any of our check-in desks when you arrive. If you're flying from Abu Dhabi, you can also use our convenient city check-in service to check in early.
Resubmit your visa application through our UAE Visa Application Center.
Get in touch
Online chat
Use our live chat to speak with us 24/7.
Travel agents
Etihad Hub is our one-stop-shop for travel agents and trade partners.
Media enquiries
For media enquiries, please email dutymediaofficer@etihad.ae.
Call us
Still need help? Give us a call.
