Warm hospitality awaits you

Meet and Greet

The Etihad Meet & Greet Service ensures an effortless and hassle-free experience exclusively for Etihad Airways guests at Abu Dhabi International Airport.

It can be booked for you or your special guests, such as family, friends and business clients. An experienced member of our hospitality team will guide you through airport processes and ensure your arrival, transit or departure is as comfortable as your flight.

The Options

Etihad’s Meet & Greet Service can be booked online using your credit card. In addition, you can email meetme@etihad.ae for assistance.

Arrivals Gold Service (AED 200, US$55 / per person):

  • Personal welcome on arrival at Abu Dhabi International Airport (one member of staff for every guest or couple traveling together).
  • Assistance throughout the arrival process and immigration fast track.
  • Complimentary porter service from the baggage belt to the curbside.




Arrivals Silver Service (AED 100, US$27 / per person):

  • Personal welcome on arrival at Abu Dhabi International Airport. ( one member of staff for 2 – 5 guests )

Assistance throughout the arrival process and immigration fast track.

Transit Gold Service (AED 325, US$89 / per person):

  • Personal welcome on arrival at Abu Dhabi International Airport (one member of staff for every guest or couple traveling together).
  • Assistance throughout on arrival process, escort from arrival gate to Etihad Airways Premium Lounge Terminal 1, and escort from Etihad Airways Premium Lounge Terminal 1 to the departure gate.
  • Available for guests with up to 5 hours transit in Abu Dhabi.


Departure Gold Service (AED 250, $68 / per person):

  • Personal welcome on arrival at Abu Dhabi International Airport (one member of staff for every guest or couple traveling together).
Assistance throughout departure process, including escort from Business Class check-in desk Terminal 1 to Etihad Airways Premium Class Lounge Terminal 1

Frequently Asked Questions

Where is the Etihad Meet & Greet Service available?

The arrival, departure and transit services are available for Etihad Airways guests at Abu Dhabi International Airport only.

How do I book the service?

The services can be booked online using your credit card.

Can I book the service for other people?

Yes, the service is available for yourself or your special guests, such as family, friends or business clients, as long as they are travelling with Etihad Airways.

When should the service be booked?

Bookings must be placed at least 48 hours in advance.

Is the charge applicable for infants?

No, infants travelling with fully-paid adults are not charged for the service.

What happens if the flight details are amended or cancelled?

If the flight itinerary is amended or cancelled, please email us (meetme@etihad.ae) at least 48 hours prior to the originally scheduled flight arrival time, otherwise the charges for your Etihad Meet & Greet shall be payable in full.

I have a specific question not covered in these FAQs. Who can help?

Please email meetme@etihad.ae.

If you experience any issue with this service, please make yourself known to the Etihad Airways Transfer Desk at Abu Dhabi International Airport or Business Class check in Terminal 1 upon departure.